Shipping policy

Last updated: October 25, 2026

Free shipping on every US order

Shipping is free on all orders to addresses in the United States, with no minimum. We don't ship outside the US at this time.

Delivery time

Processing	1–2 business days to prepare and hand your order to the carrier
Transit	2–5 business days with the carrier
Total	3–7 business days from order to delivery

Business days are Monday to Friday, excluding US federal holidays. Orders ship from warehouses in the United States.

Tracking

When your order ships, we'll email you a tracking number. If your order contains several items, they may arrive in separate packages, each with its own tracking number.

If your order is delayed

If we can't deliver within the window above, we'll email you before the window runs out with a new expected date. You can then choose to wait or cancel for a full refund.

Lost or damaged packages

If tracking shows your package as delivered but you can't find it, or it hasn't moved for 5 business days, email support@stillglows.com with your order number. We'll work with the carrier, and if the package can't be found, we'll send a replacement or refund you. Damaged items are covered by our refund policy.

Address changes

Please check your shipping address at checkout. If you need to change it, email us right away. We can update it only before the order ships.

Contact

ERP Systems, LLC (Stillglows) · support@stillglows.com · (570) 253-2640